Our goal is to get your order to you as quickly as we can. Our staff processes most standard orders within 1-3 business days. We do ask you to allow 2-4 weeks for shipment however. Since we are a specialty retailer stocking over 100 tartans, it can take a few weeks to restock something on back-order. If you need your order by a specific date, please tell us know when ordering so we can be certain we can meet your deadline.
If your standard order is likely to be delayed more than 14 days, we will let you know ASAP and provide an estimated delivery date.
As stated in their descriptions many items will be custom made at the time of ordering and by default will have ship times of up to 6-8 weeks. These include Children's Kilts; Women's Kilted Skirts; Custom Scottish Kilts and wool items; Custom Tartan/Cargo Combo Kilts, and any other Special Order Sizes/Cuts we do not normally stock. You may also experience a delay when placing large orders for multiple kilts, etc. In these cases we will notify you as soon as your order is complete and ships out to you.
We do ship to Canada, via Priority Mail, with most shipments taking about a week once they are processed. Any Duty/Customs charges are the responsibility of the recipient and beyond our control. Shipment to other international countries can be quoted via email.
In the event of a pricing error, we may cancel the order by providing a full refund at our discretion.
In the event of the inability to fulfil an order for any reason, our liability is limited to a full refund of your purchase price.
Please click the Contact Us link to ask any questions not covered above. Thank you!